Business Hours
Our online store at https://www.microside.com/shop, is available 24 hours a day, 365 days a year, allowing you to place orders at any time. Customer support is available Monday through Friday during the following hours: 8:30 AM – 1:30 PM, 2:30 PM – 5:00 PM. For product information, pricing, and online purchases, our website https://www.microside.com/shop remains available at all times. If you contact us outside of business hours, you may leave us a message and our team will respond during the next available customer support period.
Pricing and Product Availability
Prices displayed on our website are shown in Mexican Pesos (MXN) for customers in Mexico and in U.S. Dollars (USD) for international customers. All prices include applicable taxes and are subject to change without prior notice.
Product images are for illustrative purposes only and may vary from the actual product. Product specifications, images, and availability may be updated or modified without prior notice. Product availability is updated regularly. However, in the event of an inventory discrepancy, you will be notified as soon as possible after your order has been received.
If you require a product that is not listed in our online store, please contact us at ventas@microside.com, through WhatsApp, or via our online chat. To help us assist you more efficiently, please provide the product details and the quantity required.
Payment Methods
We accept the following payment methods: PayPal, Mercado Pago, Credit and debit cards, Bank deposits and Bank transfers. If you choose to pay by bank deposit or bank transfer, payment instructions and banking details will be provided in the order confirmation email sent after your purchase has been completed.
Order Processing
Once an order is placed, the purchased products are reserved and deducted from available inventory. If payment is not completed on the same day, you will have up to two business days to submit your payment. After this period, the order will be automatically canceled and the products will be returned to inventory.
If you selected bank deposit or bank transfer as your payment method, please send your proof of payment to ventas@microside.com and include your order number. Once payment has been verified, your order will be released for processing and shipment.
Shipping Policy
All orders are shipped through DHL, UPS, or FedEx.
Please note that shipping charges do not include shipping insurance.
Delivery times will vary depending on the shipping option selected during checkout.
Once your order has been shipped, you will receive an email containing your tracking number so you can monitor the status of your shipment.
Please ensure that the shipping address provided in your order is accurate. Shipping information is processed exactly as submitted during checkout. Once an order has left MICROSIDE® facilities, shipping addresses can no longer be modified. After a package has been handed over to the carrier, any questions, claims, or delivery issues must be reviewed directly with the corresponding shipping provider.
If you require shipping insurance, please contact us before placing your order so that a customized shipping quote can be provided.
Orders are typically shipped on the next business day after payment has been confirmed. Once the shipping label has been generated, you will receive an email with your tracking information. Please note that shipping carriers operate and deliver only on business days.
In-Store Pickup
You may place your order through our website and select Local Pickup as your shipping method during checkout. Once your order is ready for collection, we will notify you by phone call, WhatsApp message, or email.
To pick up your order, please present your order number and a valid photo ID. If someone else will be collecting the order on your behalf, please send us an email authorizing the designated person before pickup.
You may complete your payment online using any of the available payment methods, or pay directly at our office when collecting your order.
Proof of Purchase and Invoicing
If you require a Mexican CFDI tax invoice for a purchase made through https://www.microside.com/shop, you must request it through our online chat, WhatsApp, or by email at ventas@microside.com.
To process your invoice, please provide:
Tax Status Certificate (Constancia de Situación Fiscal – CSF)
CFDI Usage (Uso de CFDI)
When submitting your request by email, please include your order number in the subject line (Example: INVOICE REQUEST – Order #100).
Please note that invoices can only be issued on the same day the purchase is made. If billing information is not provided at the time the order is placed, it may not be possible to issue an invoice at a later date.
If payment was made by card, please specify whether it was a credit card or debit card transaction.
Invoices are typically issued and delivered within two business days.
If you have any questions regarding your invoice, please contact us at ventas@microside.com, through WhatsApp, or via our online chat.
Order Cancellations
A paid order may only be canceled if it has not yet been shipped or delivered.
Warranty Policy
If a product develops a defect after purchase, you must notify us within five calendar days and return the product to the original point of sale. Any warranty claim must be accompanied by a sales receipt, invoice, or order number.
Product replacements are only provided when the defect is determined to be the result of a manufacturing defect.
The warranty does not apply, and product replacements will not be provided under the following circumstances:
- The product shows signs of misuse, damage, modification, or tampering.
- The damage was caused by improper use.
- The damage resulted from incorrect wiring or improper connections.
- The product was used under extreme operating conditions.
- The damage was caused by electrical surges or power-related incidents.
For online purchases, any warranty claim requires the product to be shipped to our facilities in Tlaxcala, Mexico, for inspection. The product must be returned with all accessories and original packaging included at the time of delivery.
Customers must also provide:A photograph of the returned items.A detailed description of how the product was used.The operating conditions under which the issue occurred.
If the inspection confirms that the defect is due to a manufacturing fault, the product will be replaced.
Additional Terms
Once products have been shipped, no exchanges or returns will be accepted, except in cases covered under the Warranty Policy. By placing an order with MICROSIDE®, you acknowledge and agree to these Terms and Conditions.
MICROSIDE® reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice.