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FAQs

Yes. We provide electronic invoices for all purchases. For customers in Mexico, official CFDI invoices are available and are typically issued within two business days after payment is received.

If you require an invoice for your order, you can request it directly through our online chat or WhatsApp by providing the following information:

  • Tax Status Certificate (Constancia de Situación Fiscal – CSF)*
  • CFDI Usage (Uso de CFDI)*
  • Email address for invoice delivery

You may also request an invoice by emailing ventas@microside.com, with your order number in the subject line (Example: INVOICE REQUEST – Order #100).
If no invoice request is received, the order will be processed without invoice issuance.

* Applicable to customers requesting a Mexican CFDI tax invoice.

If an error is identified on your invoice, it can be canceled and reissued within the first two business days of issuance, provided the request is made within the same calendar month in which the invoice was originally generated.
This policy applies to Mexican CFDI tax invoices and is subject to current tax regulations.

Yes. All prices displayed on our website include applicable taxes.

We accept the following payment methods:
PayPal
Mercado Pago
Credit and debit cards
Bank transfers (including SPEI transfers in Mexico)
Cash deposits at Banamex branches
Available payment methods may vary depending on your location.

Payment confirmation is only required for bank transfers and cash deposits. For all other payment methods, confirmation is processed automatically.

Yes. We ship both within Mexico and internationally through FedEx, DHL, and UPS.

Yes. Orders placed with the "Local Pickup" option can be collected from our offices in Tlaxcala during business hours, Monday through Friday from 8:30 AM to 5:00 PM.

Once your order has been placed, you have two business days to complete the payment. If payment is not received within this period, the order will be automatically canceled and the products will be returned to inventory.

Contact our support team through the live chat located in the bottom-right corner of your screen.
Support Hours: Monday to Friday, 8:30 AM – 5:00 PM.

If you cannot find the product you are looking for, you can request a quote through our online chat or by emailing ventas@microside.com.
To help us assist you more quickly, please include the product's part number and manufacturer. Our team will review your request and get back to you as soon as possible.